Who can sign up for RepublicOnline?
Any individual who has an existing account (deposit, loan, credit card, investment) with Republic Bank Limited in Grenada.
What do I need to access RepublicOnline?
A PC with a secure Internet connection, a User ID and Password. RepublicOnline is compatible with Internet Explorer, Mozilla Firefox, Safari and Google Chrome browsers. You can also access RepublicOnline from your smartphone or tablet running Apple iOS, Blackberry OS, Windows and Android. For best results, we recommend that:
How can I register?
Log on to republicgrenada.com and click on the Republic Online logo, then go to the “Apply Online” link and follow the instructions. Be sure to read the Republic Internet Banking Terms of Usage Agreement. All foreign based customers are required to notarize their application forms.
Is RepublicOnline secure?
At Republic Bank, we are committed to providing you with a secure and protected environment and have implemented hardware and software that is equipped with the most advanced security features available to the industry.
Who can access my account information over the Internet?
You are the only one who can access your account information over the Internet as you are required to enter your Username and Password to access the system. The Password will consist of alphanumeric characters. Not even Bank staff would have access to users’ Passwords. Under NO circumstances should you reveal your Password(s) to anyone or any organization including Republic Bank employees. If you believe your password has been compromised, you should change it immediately.
What do I need to know to select my Passwords?
When you register for RepublicOnline, you will be required to set a login Password and transaction Password. Your Passwords must be easy for you to remember, but difficult for someone to guess. The Password:
For transaction processing, there are actually two (2) Passwords required - Login and Transaction. These Passwords must be different.
Can I change my Password?
You can change your Password at any time after you log on to RepublicOnline.
What should I do if I forget my Username and Password?
If you forget your Username, this can be located on the SMS and Email alert sent when you
were enabled.
If you forget your Passwords, please click on the “Forgot Your Password” link on
the login page and complete the online form.
If you have any questions please contact our 24/7 Call Centre at 1-800-271-4725 or
868-627-3348 for US/Canada (toll charged).
Will the information gathered by Republic Bank through my use of RepublicOnline be kept confidential?
In keeping with the Bank’s policy on customer confidentiality, all customer information submitted to us through the Internet will be maintained with the strictest confidence. Republic Bank will not disclose any customer information unless specifically authorized in writing by you to do so, or where disclosure is required or permitted by law.
What should I do if I receive an e-mail asking me to confirm my personal information?
Know that Republic Bank will never present you with unexpected websites or send you
unsolicited e-mails asking for your Password, Personal Identification Number (PIN), credit
card, account numbers or any other confidential information.
Report any suspicious requests to Republic Bank immediately at 1-800-271-4725 or
868-627-3348 for US/Canada (toll charged).
Do not respond to unsolicited e-mails, SMS or websites that request personal information.
Is there a way to preview RepublicOnline before signing up for it?
Yes, you can preview the facility by using the DEMO link located on the home page republicgrenada.com.
What type of transactions can I perform using RepublicOnline?
View your:
Transfer money between Republic Bank accounts
Pay your credit cards and utility bills from your Republic Bank accounts
Additional services include:
What bills can I currently pay via RepublicOnline?
You can pay:
What types of accounts can I use to pay my bills?
You can use any Republic Bank deposit account that is registered on RepublicOnline to pay your bills, once the account is not restricted by its terms and conditions of use.
How long will it take to process a bill payment made via RepublicOnline?
First you must register each payee by selecting “Payments, Register Payee” and following the simple instructions. The funds will be debited from your account at the time you submit your request for processing. You should however make your payment at least five (5) working days before the actual payment due date to ensure timely credit by the utility/service company.
How can I be sure that the bill payment company receives payment?
The system will generate a receipt with a reference number to confirm that the Bank has accepted your bill payment request. Payments are forwarded electronically to the payees on an ongoing basis for processing.
What types of credit card transactions can I perform on RepublicOnline?
You can conduct balance enquiries, view your statements and pay up to the outstanding balances on your credit cards – both TT$ & US$ as applicable. - You can also view real-time transactions that have been done but not yet posted to your account.
How long will it take to process a credit card payment made via RepublicOnline?
Credit card payments made before 8 pm Monday to Friday will be reflected on your credit card(s) the next working day. Payments made on a weekend or a Public Holiday will be available for use two (2) working days thereafter.
How long will it take to process a funds transfer?
Funds transfers between accounts occur in real-time and the funds will be available immediately, except in the case of credit cards as explained above
Can I transfer funds from my Republic Bank account to another bank account via RepublicOnline?
No, funds can only be transferred to Republic Bank (Grenada) Accounts.
Are there any limits to the number and value of transactions that I can perform?
There are no limits to the number of transactions you can perform on RepublicOnline, subject
to any restrictions that may be applicable in the Terms and Conditions for the relevant
account.
There are no limits to the value of transactions for self-transfers. However, for bill
payments, (including credit cards), there is a daily limit of XC$27,000.
Please note: you can only pay up to the outstanding balance on your credit
card. The daily limit that you can pay on your credit card is US$10,000 or XCD equivalent.
Are there any fees associated with RepublicOnline?
Currently, the service is offered to customers free of charge. However, the normal fees associated with the products e.g. deposit accounts, credit cards, etc. will be applicable.
Can I open a deposit or loan account via this service?
No, currently this service is not offered to customers. Customers are requested to visit the branch for this service.
Can I export my statement information to my personal computer?
Yes, you can export your statement information to Comma Separated Values (CSV) format which can then be imported into Microsoft Excel.
Can I view the transaction history for all my accounts through RepublicOnline? How far back?
Yes, you can. You can view the transaction history of your account as far back as three (3) months.
When I review my transaction history, I notice that some transactions
that I have recently completed do not appear.
Why is this?
It is possible that credit and debit transactions done at a point of sale merchant or ABM may not appear if these transactions have not yet been settled by the merchant or processed by the Bank. Unposted credit card transactions can be viewed real-time. Please note that all electronic transactions are updated real-time in the “Available Balance” that can be viewed on RepublicOnline.
Who do I contact if I have additional questions?
You may contact our Call Centre at 1-800-271-4725 or 868-627-3348 for US/Canada (toll
charged) or you may send your feedback via internetbanking@republicgrenada.com.
You can also contact your banking branch representative.
What are the Call Centre hours of operation? And what should be restricted to the Call Centre?
We have a team of trained helpful staff available 24 hours, 7 days a week to handle your
calls at 1-800-271-4725 or 868-627-3348 for US/Canada (toll charged).
All matters related to registration, Passwords, security and Internet Banking Services can
be referred to the Call Centre or to your Banking Branch. All enquires related to
transactions on your accounts should continue to be directed to your Banking Branch.
How do I disable/delete my online banking profile?
To disable or delete your online banking profile, instructions should be sent via email to internetbanking@republicgrenada.com with the following details:
Subject: “Disable/Delete Online Banking User – username”
Details:
Full Name:
Username:
Customer #:
I want to Disable immediately
I want to Delete immediately
Reason for Request:
All requests must be signed
If you need to acquire your Customer # or encounter any challenges, please contact our Call Centre at 1-800-271-4725* or 1-868-627-3348 *for US/Canada (toll charged) and one of our representatives will be happy to assist.
The supply of this service is in conformity with the provisions of the Code of Banking Practice. Information on current interest rates, fees and charges applicable to this and any other services is available on request at any branch of the Bank. Email: internetbanking@republicgrenada.com Website: republicgrenada.com
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