From February 19, 2024, existing business users are being transitioned to the new platform in a phased basis. Lookout for our communications and should you encounter challenges, please contact iccorporate@rfhl.com or 625-3617 Ext. 67870.
Effective July 5, 2021, our RepublicOnline platform was upgraded for all Personal Banking customers. Should you encounter any challenges, please contact internetbanking@rfhl.com or 623-4RBL (4725).
Please use the following link to register for personal online banking: https://republiconlinett.rfhl.com/ICBankingTT.UI/index.html
You will be requested to enter the following information:
Once you’ve completed the process, you’ll receive an email with your temporary password. You will then be guided to complete your first-time login, after which, you can enjoy all the benefits of our online banking services. If your account doesn’t have an associated PIN, please make an appointment and visit the Branch nearest you for further assistance.
If you change/misplace your registered mobile device, follow the steps below:
For customers with OTP (One Time Password) or SYNC as second factor authentication
The mobile device should now be updated.
On your next login, you will be requested to enter an OTP or Sync approval done via the mobile app.
For customers with SMS (text) as second factor authentication
If SMS is selected, no action is required once you have access to the same mobile number registered on our service. If you do not have access to the registered number, please follow steps 1 – 3 above, ensuring that you select ‘SMS’ in step 3.
To access our mobile app - RepublicMobile, download it from the Apple App Store or Google Play Store on your mobile device. If you are already registered, enter your username and password to proceed. If you are a new user, you can sign up via the app.
RepublicOnline is compatible with the following Internet browsers, which are supported by the web channel only:
RepublicMobile is compatible with the following smartphone operating systems:
Note the following additional mobile device requirements:
To disable or delete your online banking profile, instructions should be sent via email to internetbanking@rfhl.com with the following details:
Subject: “Disable/Delete Online Banking User –
username”
Details:
Full Name:
Username:
Customer #:
I want to Disable immediately
I want to Delete immediately
Reason for Request:
All requests must be signed
If you need to acquire your Customer # or encounter any challenges, please contact our Call Centre at 623-4RBL (4725) and one of our representatives will be happy to assist.
The upgraded system offers a variety of new features, including:
The Peer-to-Peer payment module allows customers to both request and make quick and simple payments to other Republic Bank customers. With this functionality, you can also structure collection of funds and share expenses. No information of the receiving customer's account is needed, only their cell phone number, which can be selected from the contact list or a new one can be entered if it was not registered. Both the customer initiating the request and the recipient must be active RepublicMobile App customers and have the Payments with Friends feature enabled and configured.
If the recipient has not yet signed up for RepublicMobile or has not configured Payment with Friends, the transaction will remain in a “pending” status and a notification will be sent via SMS to the intended beneficiary along with instructions for downloading the Mobile App for the payment to be completed and confirmed.
This is a mobile app function, which allows the user to be able to see summary information of his/her accounts and cards on the Home screen without having to log in. Upon installing the mobile app, the user can select to activate this functionality, whereby specific ‘Terms and Conditions’ would have to be accepted.
To conduct a transfer, follow the steps below:
Select ‘Transfer’ and choose the type of transfer
Select ‘Debit’ and ‘Credit’ accounts and enter the amount to be
transferred
Enter additional data / statement description, select ‘Continue’ and
‘Confirm’ to complete the transaction.
For third party / other bank transfers, you first need to register
the
beneficiary via ‘Manage > Third Party Beneficiaries / Other Bank
Beneficiaries’ and enter the requested information.
To transfer funds to a Scotiabank account, you can use the “Third
Party Local
Bank” transfer feature,
however, the entire account number must be inserted.
Scotiabank account numbers are 12 digits in length - 5 for the
branch
(called the transit number) and 7 for
the recipient’s account number. It therefore means, the total number
of
digits entered must always be equal to 12.
If the account number is less than 7 digits, the account number is
filled
with zeros after the transit number so that
the total number of digits is 12.
For Example:
| Transaction Type | Minimum Amount | Maximum Amount | Between your own Accounts | TTD 0.01 | TTD 999999999.00 |
|---|---|---|
| Third Party Republic Bank Account | TTD 0.01 | TTD 50000.00 |
| Third Party Local Bank Account | TTD 0.01 | TTD 50000.00 |
| International Bank Account | TTD 0.01 | TTD 50000.00 |
| Utility Payments | TTD 0.01 | TTD 50000.00 |
| Your Credit Card Payments* | TTD 0.01 | TTD 999999999.00 |
| Loan Payments** | TTD 0.01 | TTD 999999999.00 |
| Republic Bank Credit Card Payments | TTD 0.01 | TTD 50000.00 |
| P2P | TTD 0.01 | TTD 50000.00 |
| Cardless Cash | TTD 20.00 | TTD 1500.00 |
| Load Your Own VTM Card | USD 0.45 | USD 1080.00 |
| Load Third Party VTM Card | USD 0.45 | USD 1080.00 |
*As a result of the ongoing challenge with foreign exchange
availability,
effective March 23, 2021 and until further notice,
you can only use up to a maximum of US$10,000 or up to your credit
limit if
your limit is less than US$10,000, per statement cycle.
This includes foreign transactions that are applied to the TT$ side
of your
account. This change does not affect local transactions on the
TT$ side of your account.
**Payments can be made using online banking, however, a loan cannot
be
completely paid off / closed via these channels.
Cardless Cash is a feature of online banking (Personal) which allows users to access up to TT$1,500 daily at any Republic Bank Blue Machine, without the use of a card. These funds can be sent to yourself or anyone with a mobile number.
Once a Cardless Cash transaction is completed, a Transaction ID and Cash Code will be sent via SMS (text) to facilitate accessing cash via the ATM. These codes are only valid for one-time use and expire within 48 hours.
For Republic Bank beneficiaries – The transfers are instant. Therefore, the beneficiary will have access to the funds right away.
For local Other Bank transfers – Transfers submitted by or before 12:00 noon, will be sent to the beneficiary’s account by the end of day. Requests submitted after 12:00 noon, will be sent the following business day. Transfer submitted on weekends or public holidays will be sent on the following business day.
If your third party Other Bank transfer was unsuccessful, you will receive an e-mail advising of the failed transfer.
Yes, you can complete same-currency international wire transfer transactions. For example, if you have a USD bank account with Republic Bank, you can send funds to another USD bank account internationally.
Please note that local-currency and cross-currency wire transfers are not permitted via RepublicOnline. If you would like to send TT dollars to another local bank, you can avail of the Third Party Local Bank Account Transfer feature.
Please note that wire transfers can only be initiated via RepublicOnline. It cannot be done via RepublicMobile.
A processing time of two days is applicable for wire transfers being sent through RepublicOnline.
Similar to in-branch requests for wire transfers, customers will require the following information to do the same via RepublicOnline:
Yes, you can request a Manager’s Cheque in local currency only. Customers should visit any of our branches for further information on the purchase of foreign currency drafts.
You will have two options for loan payments:
Please note that customers cannot pay off their loans via online banking.
Customers with joint accounts that require more than one signature for transactions will only have ‘Viewing’ access to the joint account(s). For joint accounts that require only one signature for transactions, all account holders will be able to view and conduct transactions via online banking.
There are some exceptions to the transactions that can be done on the app. Retail users cannot do the following transactions via the app:
Balance Cover can be accessed by opening the Menu, then selecting 'Service Requests, then Balance Cover’.
Please note that the Balance Cover link is not compatible with Internet Explorer 11 or older versions.
Online banking offers a safe and convenient platform for all your banking needs. It provides enhanced security features such as second-factor authentication, a security image and secret questions/answers.
When creating your password, it should be 8 to 12 characters long and include at least a capital letter and a number. No special characters are allowed.
You are not required to change your password, as passwords do not expire with the new RepublicOnline.
RepublicOnline’s second-factor authentication is an additional layer of security to ensure your online banking profile is protected. It is an additional step in the login process, which will now be done using your mobile device, instead of the ID Secure card.
You can now choose to use an SMS Code (text), a One Time Password (OTP) or Sync options for your second-factor authentication.
SMS Code
An SMS code is a 6-digit code that is sent to your mobile device, via text, each time you start logging in. You will be required to enter this code to gain access. Please note, standard SMS charges will apply.
OTP
An OTP is a 6-digit code that can only be used once to login and is only valid for 30 seconds. Once it expires, the app will generate another OTP every 30 seconds until the login process is complete.
Sync
The Sync option is a process where the Mobile app prompts for your approval when attempting to login. To activate Sync Approval, go to the RepublicMobile app, select the ‘Sync Approval’ button on the home screen and simply select either ‘Approve’ or ‘Reject’ as desired to continue.
To add an alternative second-factor authentication method, follow the steps below:
Please note: once a second authentication method is enabled, it cannot be disabled.
If you forgot your password, select the ‘Reset Password’ link on the password screen. You will be prompted to enter your secret answer and email address. Once confirmed, a temporary password will be sent to you via email, which expires within 24 hours. When the temporary password is used to login, you will be prompted to change your password.
To unlock your profile, select ‘Unlock User’ on the password input screen. You will be prompted to enter the secret answer and your email address. Once entered correctly, you will be successfully unlocked.
NB: If a user is blocked, he/she will have to contact the bank to be unblocked.
This error appears is due to connectivity challenges. Please retry and you should be able to login successfully. Additionally, it is advisable to clear the cookies and cache on your browser prior to attempting.
There are no additional fees for online banking transactions. However, all standard bank charges remain applicable for the respective transactions done via online banking.
Yes. The use of our online banking is not limited to Trinidad & Tobago and is accessible in any country or location that has internet access.
Yes. You can register all your companies; to do this, when registering, enter the Group’s name as the Business Name and list all associated companies under the Associated Companies section.
This is a unique identification (ID) number which you would have received via email. This ID is associated with all your accounts at Republic Bank. Please ensure you keep it handy as it will be required for your Corporate RepublicOnline registration. Should you require any assistance regarding your customer ID, contact our Customer Care Centre for assistance at 623-4RBL (4725), your Relationship Manager or your Corporate/Commercial Business Teams.
If you change/misplace your registered mobile device, follow the steps below:
For customers with OTP (One Time Password) or Sync as second-factor authentication
The mobile device should now be updated.
On your next login, you will be requested to enter an OTP or Sync approval done via the mobile app.
For customers with SMS (text) as second-factor authentication
If SMS is selected, no action is required once you have access to the same mobile number registered on our service. If you do not have access to the registered number, please follow steps 1 – 3 above, ensuring that you select ‘SMS’ in step 3.
The Site Administrator manages the company’s Corporate RepublicOnline site/account and has the authority to assign rights and permissions to themselves, establish other company users and assign rights and permissions to them.
Yes. Your main administrator must take action to set up additional administrators/users. Each site can have up to 5 admins (maximum). However, the number of basic users can be unlimited.
To access the company’s accounts, the relevant permission must be assigned to you. To assign permissions, the company’s designated Site Administrator - must:
Details on these steps can be found under “Permissions” in the Managing the Site section of the Corporate RepublicOnline Users Guide or How to Assigning Permissions Corporate Demos.
A locked out user can use the steps below to regain access:
In instances where a user was locked because of entering an incorrect password, a Temporary Password will be sent to their email address.
Corporate RepublicOnline is compatible with the following Internet browsers:
The upgraded system offers a variety of new features. These allow business users to:
No, the cardless cash feature on RepublicOnline is available to retail customers only.
Yes. With the platform, approval schemes can be created to allow multiple approval levels.
Yes. Approval schemes must be created for every transaction as this allows your company to identify users and their authorisation limits to conduct transactions.
Your statement history will show your last 12 statements. The time covered by your last 12 statements depends on the frequency of your statements. For example, if you receive quarterly statements, your statement history will extend to the last 12 quarters. If you receive daily statements, your statement history will extend to the last twelve days.
No. Approvals required are based on the number of transactions executed, which has no limit.
You can amend your statement cycle by providing instructions to your branch.
You will have two options for loan payments:
Please note that customers cannot pay off their loans via online banking.
| Transaction Type | Amount |
|---|---|
| Between your own Accounts | TTD 999,999,999.00 |
| Company/Utility Payments | TTD 999,999,999.00 |
| Republic Bank Credit Card Payments | TTD 90,000.00 |
| Third Party Local Bank Account Transfer | TTD 499,999.99 |
| Third Party Republic Bank Account Transfer | TTD 999,999,999.00 |
| Your Credit Card Payments | TTD 999,999,999.00 |
| Your Loan Payments | TTD 999,999,999.00 |
For Republic Bank beneficiaries – The
transfers are instant. Therefore, the beneficiary will have access
to the funds right away.
For local Other Bank transfers –
Transfers submitted by or before 12:00 noon, will be sent to the
beneficiary’s account by the end of day. Requests submitted after
12:00 noon, will be sent the following business day. Transfer
submitted on weekends or public holidays will be sent on the
following business day.
If your third-party Other Bank transfer was unsuccessful, you will receive an email advising of the failed transfer.
For this button to be activated, Site Administrators must assign the relevant Non-Monetary Request Permissions to users who need access to the following:
The duration of time depends on the type of Service Request. See below:
We encourage you to reach out to your branch if further assistance or follow up is required.
Via the Transaction History, you can review the last 6 months of entries on your account. Note, once your Transaction History is selected, by default, all entries from the last business day to seven days prior will automatically be displayed. you are still able to review transaction older than seven days by selecting the relevant month or date range in the Transaction History filter.
You can access your cheque images via the two following processes:
Note, only users assigned the relevant permissions will be able to access the Cheque Images Tab (Refer to Appendix for list of Permissions). Please see "Accessing Cheques on Corporate RepublicOnline !" for a step-by-step guide.
Yes. When your Corporate RepublicOnline registration is approved you will receive an automated email from “RepublicOnline” containing a temporary password.
Corporate RepublicOnline’s second-factor authentication is an additional layer of security to ensure your online banking profile is protected. It is an additional step in the login process, which will now be done using your mobile device instead of the ID Secure card. You can now choose to use an SMS Code (text), a One Time Password (OTP) or Sync options for your second-factor authentication.
SMS Code
An SMS code is a 6-digit code that is sent to your mobile device, via text, each time you login You
will be required to enter this code to gain access. Please note, standard SMS charges will apply.
OTP
An OTP is a 6-digit code that can only be used once to login and is only valid for 30 seconds. Once
it expires, the app will generate another OTP every 30 seconds until the login process is
complete. To acquire the OTP, launch the RepublicMobile app on your device and select OTP.
Sync
The Sync option is a process where the Mobile app prompts for your approval when attempting
to login. To activate Sync Approval, go to the RepublicMobile app, select the ‘Sync Approval’
button on the home screen and simply select either ‘Approve’ or ‘Reject’ as desired to continue.
Yes. This provides an added layer of security for our users.
Yes. To change your second-factor authentication:
When creating your password, it should be 8 to 12 characters long and include at least a capital letter and a number. No special characters are allowed.
If you forgot your password, select the ‘Reset Password’ link on the password screen. You will be prompted to enter your secret answer and email address. Once confirmed, a temporary password will be sent to you via email, which expires within 24 hours. When the temporary password is used to log in, you will be prompted to change your password.
If you forgot your secret question, select the ‘send it to me by email’ link on the password screen. You will receive an email with the secret question.
This error appears is due to connectivity challenges. Please retry and you should be able to login successfully. Additionally, it is advisable to clear the cookies and cache on your browser prior to attempting to login again.
There are no additional fees for Corporate RepublicOnline transactions. However, all standard bank charges remain applicable for the respective transactions done via online banking.
Yes. The use of Corporate RepublicOnline is not limited to Trinidad & Tobago and is accessible in any country or location that has internet access.
