Experience the new

RepublicOnline

It's easy, safe and fast.

Effective November 4, 2019 we have upgraded our RepublicOnline platform, should you encounter any challenges, please contact gyesupport@rfhl.com or call 223-7938 to 49

RepublicOnline

New Online Banking Features

New RepublicOnline Features

Why run to the bank when you can run your bank from anywhere, anytime.

You can use RepublicMobile to:

View

  • Account Balances
  • Transaction history
  • eStatements

Conduct

  • Transfers between persona, third party Republic Bank and Other Bank accounts
  • Cardless Cash transactions
  • Real time credit card payments
  • Pay your Loans
  • Bill/utility payments, using your Republic Bank accounts or credit cards
RepublicOnline

Online Banking Demos

RepublicOnline

FAQs

Q: How do I register for the new RepublicOnline?
A:

To register for the new system you will be required to click on the link labelled “Register for RepublicOnline”, on the login screen.

Retail Customers

Users must select the Personal link and input the required data. The following information will be mandatory for retail registration: Customer ID, Account Number or Credit Card Account Number, PIN, Mobile Device.

Once you have completed the process, you will receive an email with your temporary password, and you will be guided to your first-time login, after which you can enjoy the benefits of internet banking.

Corporate Customers

Businesses/Companies must select the Corporate link, fill out the required fields, then print, sign, stamp and submit the registration form to the bank to complete the registration process. The following information will be required for each business: Customer ID, Site Administrator, Mobile Device (for selected Site Administrator)

A:

No, you do not have to re-register for Internet Banking as an existing RepublicOnline user provided you know your existing Username and Password. These will be required for your first-time login to the new platform. you will be required to logon using your current Username & Password. Customers who do not recall their current Username and Password will be required to contact the Bank.

A:

No. The ID-Secure cards will no longer be required to access RepublicOnline. You will now be required to use your mobile device for second-factor authentication.

A:

Existing RepublicOnline users will retain their existing usernames. New users will be required to select their own username during the registration process.

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Passwords do not expire with the new RepublicOnline. Customers however do have the option to change his/her password, using the personal settings function.

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RepublicOnline offers a convenient and safe platform to conduct your banking needs. It provides enhanced security features such as Second-Factor Authentication, Security Image and Secret Question/ Answer

A:

RepublicOnline has Second- factor authentication which is an additional layer of security to ensure your internet baking profile is protected. It forms an additional step in the login process, and this will now be done with the use of your mobile device, instead of the ID Secure card. Customers will have the option to use SMS Code, One Time Password (OTP), or Sync for second factor authentication.

A:

An SMS code is a 6-digit code that is sent to the user’s mobile device, each time he/she logs into Internet Banking. Users will be required to use this code to log on to RepublicOnline.

A:

An OTP (One Time Password) is a 6-digit code that can only be used once to log in to RepublicOnline and is only valid for 30 seconds and once it expires the app will generate another until the login process is complete.

A:

The Sync option is an approval process whereby the Mobile App is synchronizing the user’s login on the web and asking for approval for the user to login. Select the Sync option on the home screen of the App and you can either swipe to approve login on or, click on menu to either Approve or Reject the login.

A:

If you misplace your registered mobile device, simply click on the Lost Phone link, which is available on the third login screen of the application. You will be required to provide your secret question and answer for validation after which you will be allowed to register a new mobile device.

A:

If you forget your password, you can select the “Reset Password” link on the password screen. A temporary password will then be generated and sent to you via email. Once the temporary password is used to login, you will be prompted to change your password.

A:

RepublicOnline uses the secret question to validate a user when he/ she needs to make amendments to their personal settings. User will be required to create their own secret question and secret answer.

A:

The new system offers a variety of new features, including:

  • Fund transfers to other Local banks
  • International wire transfer requests
  • Loan payments
  • Cardless Cash
  • Salary payments (Corporate users only)
A:

There are no additional fees attached to internet banking transactions. However, all standard bank charges remain applicable for the respective transactions done via RepublicOnline.

A:

Yes. The new system allows users the flexibility to schedule payments and transfers daily, monthly or weekly if required.

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Cardless cash is a funds transfer option which enables customers to obtain funds from the ATM without the use of an ATM card. Once a cardless cash transaction is generated codes will be sent via SMS to facilitate accessing the cash through the ATM. These codes are only valid for one-time use and expire at the end of the day. Additionally, these transactions have a daily limit of 20000 GYD.

A:

For Republic Bank Beneficiaries – The transfers are real-time. Therefore, the beneficiary will have access to the funds right away.

For Local bank transfers – Transfers submitted by 3:30pm, will be sent to the other Local banks by the end of day. Requests submitted after 3:30 p.m., will be remitted by the next day.

A:

The standard service time of a maximum of 3 days is still applicable for wire transfers being sent through RepublicOnline.

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Similar to in-branch requests for Wire transfers, customers will require the following information to submit wire transfers via RepublicOnline: ABA number, Swift Code, Routing No./ Transit No./Sort Code, Beneficiary Name & Address, Beneficiary Bank & Branch, Beneficiary Address, Country

A:

Customers will have two options for loan payments:

  1. Loan Payment – This is a regular monthly instalment amount. The amount paid will reduce the overall outstanding balance on the loan.
  2. Principal Payment – an amount determined by customer, which will be applied to the principal of the Loan and is considered an additional payment. This is a separate payment to the customer’s monthly installment.
A:

A business site refers to the company’s internet banking profile.

A:

The Site Administrator manages the company’s RepublicOnline site/account and has the authority to assign rights and permissions to themselves, establish other company users and assign rights and permissions to these.

A:

Yes. A business site can have more than one site administrator, however the second site administrator will have to be created by the initial site administrator.

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Requests for the removal or disabling of a site administrator must be submitted to the bank. The company will need to advise of the new site administrator when making the request. This request must be authorised by the company’s directors

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Corporate clients will now have one platform to conduct their daily transactions as well as salary payments. Customers may choose the option of creating the salary file within the internet banking application or using the file upload option.

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Yes. Salary and Supplier payment files can be uploaded to RepublicOnline provided that they are in the required format.

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For salary or supplier files the following information is required for all beneficiaries: Beneficiary Name, Beneficiary Bank , Account Type, Account Number, Payment Amount. All beneficiaries must have local currency accounts.

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There is no maximum number of beneficiaries that can be added to the salary/supplier file when using the file upload option.

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Republic Bank beneficiaries will receive their payments immediately, while other Local bank beneficiaries will receive their payments by the end of the business day, once submitted before 3:30 p.m.

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Customers with joint accounts, that require more than one signature for transactions will have view only access to the joint accounts. For joint accounts that require only one signature for transactions, all account holders will be able to view and conduct transactions via RepublicOnline.

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To access the Mobile App, download the app from the App store or Google Play on your mobile device. Retail users are not required to sign up for internet banking to utilise the mobile app. Corporate users must sign up for internet banking before being able to use the mobile app.

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Yes. The Republic Mobile App will be available for both corporate and retail users.

A:

There are some exceptions to the transactions that can be done on the app:

  • Retail users cannot do the following transactions on the app:
    • Add beneficiaries
    • International Transfers
    • Multiple Transfers
    • Utility Payments
  • Corporate users cannot do the following transactions on the app:
    • Add beneficiaries
    • International Transfers
    • Multiple Transfers
    • Utility Payments
    • Payroll payments
    • Supplier payments
A:

Yes. The Mobile app is not restricted to Guyana and is accessible in any country or location that has internet or WIFI access.

RepublicMobile App

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RepublicMobile App