Security Centre Articles

Security for you and your accounts with RepublicOnline

The security and privacy of your accounts and personal information is a priority for Republic Bank. We are committed to safeguarding your financial information, transactions and funds by working continuously to provide a secure environment.

We value your trust and commitment and as such, we have developed this brochure which highlights many aspects of safety and security in using the internet and conducting transactions over the internet. This brochure is intended to assist you fighting unwanted threats such as fraud, identity theft and other common internet scams.

It is extremely important that you also take precautions to ensure that your information remains safe and secure. We advise you to read this section and follow the recommended safe computing practices.

Personal information that must be provided to any institution must remain strictly confidential and as customers you are given the assurance that your information will never be disclosed without your consent (except as allowed by law).

At Republic Bank, we have developed a Privacy Policy which must be adhered to be each and every member of staff. This policy identifies how we will treat with any information you provide in the course of your banking with us.


Privacy Policy:

What This Policy Covers

Our concern for safekeeping your personal information goes far beyond this document. It applies to all personally identifiable information about you that is obtained by Republic Bank ("personal information"). At any time you decide to close your account or become an inactive customer, we will continue to adhere to the procedures described in this notice and any proper opt-out requests you make. This Privacy Policy also serves as our Privacy notice. This Privacy Policy contains important information about your choices in relation to certain information sharing and marketing offers within Republic Bank.

Recognition of a Customer's Expectation of Privacy

You regard your personal information as yours, and so do we. Because we do not sell or share your information with third parties not associated with services or activities of Republic Bank (except as allowed by law), there is no need for you to tell us not to share your personal information with non-affiliated third parties.

Collection, Retention, and Use of Customer Information

We collect and use various types of information to service your accounts, save you time and money and better understand your needs. We collect personal information about you from the following sources:-

  • Information we receive from you on applications or other forms
  • Information about your transactions with us, our affiliates or others and
  • Information we receive from a consumer reporting agency

Security Standards

We maintain physical, electronic, and procedural safeguards to protect the integrity and confidentiality of your information. Republic Bank also limits access to your nonpublic personal information to those employees who need to know that information in order to provide products and services to you. All our employees are trained to understand and comply with these information principles.

Maintenance of Accurate Information

Republic Bank has implemented internal controls and procedures designed to maintain accurate records concerning your personal information. Should you ever believe that our records contain inaccurate, incomplete, or non-current information about you, please notify us. We will respond to requests to correct the information in a timely manner.

Disclosure of Information to Nonaffiliated Third Parties

We do not disclose any nonpublic personal information about our customers or former customers to non-affiliated third parties, except as permitted by law as described below.

Service Providers and Joint Marketing Agreements

We may disclose all of the information we collect, as described under the heading "Collection, Retention, and Use of Customer Information", to companies that perform marketing or other services on our behalf or to other financial institutions with whom we have joint marketing agreements with reciprocal confidentiality obligations.

Looking Out for Children

We recognize that protecting children is important. We do not knowingly market to or solicit information from children under 13 without parental consent.

Sharing as Required by Law

We may disclose information to nonaffiliated third parties as allowed by law. For example, this may include a disclosure in connection with a subpoena or similar legal process, a fraud investigation, recording of deeds or trust and mortgages in public records, an audit or examination, or the sale of your account to another financial institution. We may also share information: -

If you initiate a request for us to share information with an outside party or

If the information is provided by you to help complete a customer initiated transaction



Security Policy:

Our dedicated Information Security, Technology and Communications professionals are constantly re-evaluating our security measures to address evolving Internet and computer security threats.

Republic Bank Ltd adheres to all the applicable regulatory requirements in terms of reporting and processing of transactions.  Our network and data centers are protected by multiple layers of physical, procedural and technical controls. We continuously monitor activity to ensure system security and reliability, and to detect and prevent unauthorized entry attempts.

Individualized Password

When you sign up for Republic Online you are assigned a User ID and prompted to create your own passwords. This information is encrypted during transmission and will remain a secret as long as you do not disclose it.

Timed Log-off

Republic Bank's system will automatically log you off from Online Banking after 15 minutes. This reduces the risk of others accessing your information from your unattended computer.

Secure Communications

Our online products are secured with 128-bit SSL encryption, the industry standard for secure communications on the Internet. SSL encrypts your data and protects it from unauthorized viewing or use and provides trusted third party verification that you have connected directly with Republic Bank.

To help protect your money and personal data against any type of intruder or attack, our online applications also uses a system of filtering routers and firewalls, which forms a barrier between the outside Internet and the internal bank network. The firewall is used to shield the bank's network from the Internet.

Security of your personal information and accounts starts with you. You are the first line of defense against fraud and theft and just a few simple steps and you can help keep your computer safe.

Secure your Passwords

A strong password is your first line of defense. There are many systems people use for choosing passwords, and some are better than others. In general, a good password should:-

  • Not be based on personal information that can be easily guessed (your pet’s name, birth date, etc.)
  • Not be a word that can be found in any dictionary of any language.
    Contain at least 8 characters with numbers, punctuation, and both uppercase and lowercase letters.
  • Not be the same as any password you use for anything else
  • Always memorize your password and do not write it down

We recommend that you change your password every 45 days.

Secure your Computer

There are certain precautions you should take to help ensure that your computer is safe from viruses or hackers. These include:-

  • Keep your operating system and browser up to date
  • Use up to date anti-virus software
  • Use a personal firewall
  • Activate a pop-up blocker
  • Do not leave your computer unattended while logged on to RepublicOnline.
  • Always log off when you are done with RepublicOnline
  • Clear your browser’s cache after each RepublicOnline session.

Be aware of Spyware

Spyware is software that is loaded on our computer without your knowledge. It collects personal information about you and your Internet browsing habits in order to launch pop-up ads or change configuration on your computer.

You should check your system regularly for spyware. There are several 3rd party vendors that provide anti-spyware applications you can download and some are free of charge.

With the introduction of this new technology, it is our responsibility to inform you of the risks associated when you login to any internet based system.  These risks are not dissimilar to those you are exposed to when you check your personal emails or do purchases on-line.  Your system and you are vulnerable to the same elements of fraud used by social engineers.  Some of these elements are:-

Social Engineering:

This occurs when an attacker deceives users into either disclosing personal information or visiting a malicious website.

Phishing:

This occurs when an attacker uses social engineering to convince users to visit a fictitious website with the sole intention of getting your financial or personal data, e.g. an email pop-up entitled "YOU HAVE BEEN SELECTED FOR A PRE-APPROVED CREDIT CARD" - Click here and complete the form.

Pharming:

This occurs when a user can be fooled into entering sensitive data such as a password or credit card number into a malicious web site that impersonates a legitimate web site.


Online fraud occurs when someone poses as a legitimate company to obtain sensitive personal data and illegally conducts transactions on your existing accounts. These scams are often called "Phishing" or"Spoofing".

Legitimate companies and financial institutions never request your personal information via e-mail. Republic Bank will not request you to provide any personal data via e-mail or regular mail or SMS or any other form of electronic communication.

Republic Bank Ltd will never send emails asking you to submit your personal and/or financial information.

Fake emails (phishing) will often:

  • Ask you for personal information

    They may claim that your information has been compromised, your account has been frozen or ask you to confirm the authenticity of your transactions.

  • Appear to be from a legitimate source

    Some emails are easy to identify as fraudulent. Others may appear to be from a legitimate address and trusted source. You should not rely on the name or address in the "From" field as this is easily altered.

  • Contain fraudulent job offers

    These are often work-at-home accounting positions.

  • Contain prizes or gift certificate offers

    In exchange for completing a survey or answering questions, some fake emails promise a prize or gift certificate. They require you to give personal information in order to obtain the prize and then that information is illegally used.

  • Link to counterfeit websites

    Fake emails may direct you to counterfeit websites that closely resemble a legitimate site while they collect personal information for illegal use.

  • Link to real websites

    Some fake emails link to legitimate websites. This is done in an attempt to make a fake email appear real.

  • Contain fraudulent phone numbers

    Never call a number featured on an email you suspect is fraudulent; it can be tied to the fraudsters.

  • Contain real phone numbers

    Similar to linking to real websites, real phone numbers may be featured in a fake email in an effort to make the email appear legitimate.

What to do…

If you receive an e-mail that looks like it is from Republic Bank or another popular sales site requesting financial information or any other personal or sensitive data, please take the following actions:

  • Treat the e-mail with suspicion.
  • Do not reply to the e-mail or respond by clicking on a link within the e-mail message.
  • Do not download anything or open attachments.
  • Report the suspicious e-mail to the Bank immediately

If you have already provided personal financial information via e-mail and feel that your Republic Bank accounts are in jeopardy, contact our Customer Service as soon as possible to report the suspicious activity. You can reach Customer Care by calling 868-623-4RBL (868-623-4725) or via email at internetbanking@republictt.com

Counterfeit websites (spoofing)


Online thieves often direct you to fraudulent websites via email and pop-up windows and try to collect your personal information. In many cases there is no easy way to determine that you are on a phony website because the URL will contain the name of the institution - this is spoofing. If you type or copy/paste the URL into a new browser window and it does not take you to a legitimate website, or you get an error message, it was probably just a cover for the fake site.

What to do…

When logging into your account, look closely at your browser.
The address in the location bar should start with "https" - for example, https://www.republiconline.republictt.com/.

Protecting Your Identity

Identity theft is a growing crime and we are taking the concern to a higher level. It occurs when someone illegally obtains your personal information and uses it repeatedly to open new accounts or initiate transactions in your name.

While we work continuously to make sure your account and information are safe, there are some simple steps you can take to reduce your susceptibility.

By following the simple checklist below, you can help reduce your susceptibility:-

A. General Precautions

  • Limit the use of paper statements. A paperless environment helps reduce the chance of identity theft. When you sign up for free online account access with Republic Bank Online Banking, you can take advantage of free eStatements, eNotices and SMS Alerts.
  • Shred documents containing personal or financial information before discarding.

B. Email and Online Security

  • Be aware of phishing scams.
  • Protect your passwords. Memorize your passwords. Change them regularly. Your password must be changed every 45 days.
  • Keep your computer and online experience safe.

C. Credit card and bank account security

  • Report lost or stolen cards and cheques immediately
  • Review account statements carefully. Make a habit of thoroughly reviewing your latest account statements. This is one of the best ways to notice and stop fraudulent activity quickly. If you sign up for Republic Online, you can monitor your account any time as frequently as you like.
  • Ask about suspicious charges. Do not hesitate to contact the Bank or the appropriate credit card issuer if you see questionable charges.
  • Cancel and cut up unused credit cards.
  • Keep your ATM PIN secure.
  • Limit personal information on checks. Do not have excess personal information such as your driver's license printed on your cheques.
  • Store new and cancelled cheques safely.

D. Phone and mail precautions

  • Be aware of telephone scams. Unless you initiated the contact, do not give out personal information over the telephone. Republic Bank will never make an unsolicited telephone request for your account information, password or other sensitive data.
  • Promptly retrieve incoming mail.
  • Know your billing and statement cycles.
  • If you suspect your password has been compromised, please change your password immediately or contact a customer service representative at 623-4RBL (623-4725).

While Republic Bank believes that these safe computing practices provide reasonable but not absolute protection, the Bank makes no representation or warranty as to their intended use or fitness for purpose.

You can contact Republic Bank's Call Centre to report any suspicious activity or to simply get information or guidance. You can reach our Call Centre at 868-623-4RBL (868-623-4725) or send an e-mail to: internetbanking@republictt.com