RepublicOnline Frequently Asked Questions

  • Who can sign up for RepublicOnline?

    Any individual who has an existing account (deposit, loan, credit card) with Republic Bank Limited, in Guyana.

  • What do I need to access RepublicOnline?

    A PC with a secure Internet connection, a User ID and Password. RepublicOnline is compatible with Internet Explorer, Mozilla Firefox, Safari and Google Chrome browsers. You can also access RepublicOnline from your smartphone or tablet running Apple iOS, Blackberry OS, Windows and Android. For best results, we recommend that:

    • The computer is equipped with Internet Explorer version 7.0 or higher or Mozilla Firefox 4.0 or higher.
    • The browser must be Java enabled and support at least 128-bit SSL encryption
    • For better response times, a high speed internet connection is recommended.
  • How can I register?

    Log on to and click on the Republic Online logo, then go to the "Apply Online" link and follow the instructions. Be sure to read the Republic Internet Banking Terms of Usage Agreement.

  • Is RepublicOnline secure?

    At Republic Bank, we are committed to providing you with a secure and protected environment and have implemented hardware and software that is equipped with the most advanced security features available to the industry.

  • Who can access my account information over the Internet?

    You are the only one who can access your account information over the Internet as you are required to enter your Username and Password to access the system. The Password will consist of alphanumeric characters. Not even Bank staff would have access to users' Passwords. Under NO circumstances should you reveal your Password(s) to anyone or any organization including Republic Bank employees. If you believe your password has been compromised, you should change it immediately.

  • What do I need to know to select my Passwords?

    When you register for RepublicOnline, you will be required to set a login Password and transaction Password. Your Passwords must be easy for you to remember, but difficult for someone to guess. The Password:

    • Should contain a minimum of 8 characters and a maximum of 28 characters
    • Must notconsist of all the characters as are in your Username. For example, if your Username is "Bob", then your Password cannot be "Bobby"
    • Must not have spaces
    • Must not be the same as any of your previous twelve (12) Passwords.

    For transaction processing, there are actually two (2) Passwords required - Login and Transaction. These Passwords must be different.

  • Can I change my Password?

    You can change your Password at any time after you log on to RepublicOnline.

    • Passwords are required to be changed every ninety days (90).
    • You can set up an alert (SMS or e-mail) to remind you to change your password.
  • What should I do if I forget my Username and Password?

    If you forget your Username, this can be located on the SMS and Email alert sent when you were enabled.

    If you forget your Passwords, please click on the "Forgot Your Password" link on the login page and complete the online form.

    If you have any questions please contact our 24/7 Call Centre at 1-800-271-4725 or 868-627-3348 for US/Canada (toll charged).

  • Will the information gathered by Republic Bank through my use of RepublicOnline be kept confidential?

    In keeping with the Bank's policy on customer confidentiality, all customer information submitted to us through the Internet will be maintained with the strictest confidence. Republic Bank will not disclose any customer information unless specifically authorized in writing by you to do so, or where disclosure is required or permitted by law.

  • What should I do if I receive an e-mail asking me to confirm my personal information?

    Know that Republic Bank will never present you with unexpected websites or send you unsolicited e-mails asking for your Password, Personal Identification Number (PIN), credit card, account numbers or any other confidential information.

    Report any suspicious requests to Republic Bank immediately at 1-800-271-4725 or 868-627-3348 for US/Canada (toll charged).

    Do not respond to unsolicited e-mails, SMS or websites that request personal information.

  • Is there a way to preview RepublicOnline before signing up for it?

    Yes, you can preview the facility by using the DEMO link located on the home page

  • What type of transactions can I perform using RepublicOnline?

    View your:

    • Account balances
    • Transaction history
    • Statements
    • Accounts at a glance

    Transfer money between Republic Bank accounts
    Pay your credit cards, utility bills from your Republic Bank accounts

    Additional services include:

    • Automated alerts - email and SMS, e.g. you could choose to be notified before your Password expires or, of changes to your personal profile.
    • Stop cheque requests
    • 24/7 Call Centre
    • Addition/Deletion of accounts registered on RepublicOnline.
    • Third Party Transfers
    • Standing Orders (payments, transfers, etc)
    • Visa TravelMoney (VTM) enquiry and top-up

  • What bills can I currently pay via RepublicOnline?

    You can pay:

    • Guyana Telephone and Telegraph (Residential, Cellular, DSL)
    • Guyana Water Incorporated
    • Guyana Power and Light
    • Internetworks
    • Digicel
    • GuyanaNet
  • What types of accounts can I use to pay my bills?

    You can use any Republic Bank deposit account that is registered on RepublicOnline to pay your bills, once the account is not restricted by its terms and conditions of use..

  • How long will it take to process a bill payment made via RepublicOnline?

    First you must register each payee by selecting “Payments, Register Payee” and following the simple instructions. The funds will be debited from your account at the time you submit your request for processing. You should however make your payment at least five (5) working days before the actual payment due date to ensure timely credit by the utility/service company.

  • How can I be sure that the bill payment company receives payment?

    The system will generate a receipt with a reference number to confirm that the Bank has accepted your bill payment request. Payments are forwarded electronically to the payees on an ongoing basis for processing.

  • What types of credit card transactions can I perform on RepublicOnline?

    You can conduct balance enquiries, view your statements and pay up to the outstanding balances on your credit cards – both TT$ & US$ as applicable. - You can also view real-time transactions that have been done but not yet posted to your account.

  • How long will it take to process a credit card payment made via RepublicOnline?

    Credit card payments made before 8 pm Monday to Friday will be reflected on your credit card(s) the next working day. Payments made on a weekend or a Public Holiday will be available for use two (2) working days thereafter..

  • How long will it take to process a funds transfer?

    Funds transfers between accounts occur in real-time and the funds will be available immediately, except in the case of credit cards as explained above..

  • Can I transfer funds from my Republic Bank account to another bank account via RepublicOnline?

    No, funds can only be transferred to Republic Bank (Guyana) Accounts.

  • Are there any limits to the number and value of transactions that I can perform?

    TThere are no limits to the number of transactions you can perform on RepublicOnline, subject to any restrictions that may be applicable in the Terms and Conditions for the relevant account.

    There are no limits to the value of transactions for self-transfers. However, for bill payments, (including credit cards), there is a daily limit of G$2M

    You may make cumulative account transfers of up to TT$60,000 per day and bill payments of up to TT$60,000 per day on RepublicOnline.

    Please note: you can only pay up to the outstanding balance on your credit card. The daily limit that you can pay on your credit card is US$10,000 or GYD equivalent..

  • Are there any fees associated with RepublicOnline?

    Currently, the service is offered to customers free of charge. However, the normal fees associated with the products e.g. deposit accounts, credit cards, etc. will be applicable.

  • Can I open a deposit or loan account via this service?

    You can apply for a deposit, loan, credit card or investment account via our Online Application forms. However, you will be required to visit a branch of your choice to complete the process.

  • Who do I contact if I have additional questions?

    You may contact our Call Centre at 1-800-271-4725 or 868-627-3348 for US/Canada (toll charged) or you may send your feedback via

    You can also contact your banking branch representative.

  • What are the Call Centre hours of operation? And what should be restricted to the Call Centre?

    We have a team of trained helpful staff available 24 hours, 7 days a week to handle your calls at 1-800-271-4725 or 868-627-3348 for US/Canada (toll charged)

    All matters related to registration, Passwords, security and Internet Banking Services can be referred to the Call Centre or to your Banking Branch. All enquires related to transactions on your accounts should continue to be directed to your Banking Branch.

The supply of this service is in conformity with the provisions of the Code of Banking Practice.

Information on current interest rates, fees and charges applicable to this and any other services is available on request at any branch of the Bank.

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